Store Policies


Thank you for choosing us for your upcoming appointment. We are so excited to see you and your guests.





During your bridal appointment, we want to ensure a comfortable and enjoyable experience for everyone involved. While we would love to accommodate everyone, we can comfortably accommodate up to 4 people including the bride. This allows for a more intimate setting where you can focus on finding your dream wedding dress. If you have a large group? Please book our luxurious appointment. Also, we kindly request that you refrain from bringing children to your bridal appointment. While we understand that children are a cherished part of many families our goal is to provide a serene and focused environment where you can fully immerse yourself in the bridal experience.




We offer a range of prices to accommodate different budgets, with prices ranging from $999 to $7000. To secure your gown, we require a 65% deposit at the time of purchase. This deposit ensures that your gown is reserved exclusively for you and allows us to begin the process of ordering and preparing your dress. We will charge the remaining balance of the dress 10 days after your gown arrival. Please notify us if you would like to use a different card for your balance. 


Mother of the Bride gowns range in price from $700-$950. Bridesmaids dresses range from $250-$550. Flower girl/Communion dresses from $250-550. For all the Bridesmaids and kids dresses, we ask for a payment in full at the time of purchase. 




We understand that purchasing a wedding gown is a significant decision, and we want to ensure that you are fully informed. As stated in our contract, all sales are final, and we do not offer returns or exchanges on any of our items selected at the time of the appointment, whether it’s a Special order or item bought from a store. This policy is in place to maintain the integrity and quality of our gowns and to provide a fair and consistent experience for all of our customers.




The bridal industry, like many others, has been impacted by shipping delays and longer lead times in recent years. This is primarily due to the global supply chain disruptions and increased shipping delays. Please refer to the estimate time frame for each department below: 


Bridal Dresses: 9-12 months in advance, considering 2-3 months for the Alterations


Bridesmaids: 6-8 months in advance in advance 

Mothers: 6-8 months in advance, considering 1-2months for alterations


Please keep in mind exact ETA’s are designer specific, stylist will be able to guide you through availability for your wedding day. 




We understand that unforeseen circumstances may arise, and we strive to accommodate our customers to the best of our ability. To ensure that we can continue to provide exceptional service to all of our clients, we have implemented a cancellation policy.


If you need to cancel or reschedule your appointment, we kindly ask for a minimum of 48 hours' notice. This allows us to offer the appointment slot to another customer who may be on our waiting list.


However, please note that if you fail to provide the required notice or do not show up for your appointment, you will incur a $50 cancellation fee. 


We appreciate your understanding and cooperation in adhering to our cancellation policy. Our goal is to provide exceptional service and ensure that all of our customers have the opportunity to experience our unique luxury collection.




To maintain the highest level of care and ensure the safety of our products, we kindly request that outside food or drink not be brought into the shop.


By avoiding outside food and drink, we can minimize the risk of accidental spills or stains on our merchandise. This helps us maintain the pristine condition of our products, ensuring that every customer can enjoy the full experience of our luxury collection.